To Hanna & ICT Team. It is a great pleasure for me & my family to give you a feedback for a wonderful service & hospitality that we have received from your team, esp for our tour guide, Mrs Maureen.
Communicating & discussing in arranging the tour was a hassle free & really accommodating to our needs and changes. And your prompt reply to my inquiries & questions were exceptional. The ease of paying at our local bank also really helpful, though if internet banking is possible, it will be much more convenience.
The punctuality of your guide & driver really is appreciated. To have a guide like Mrs Maureen, is really helpful and made the tour more enjoyable & meaningful. She has quite a remarkable knowledge of the places that were visited. And willingly entertained all our questions. The fact that she is a non muslim but was able to accommodate to our muslim need & requirement really impressed us.
Mrs Maureen took an extra effort of accompanied us to our lunch on the last day of tour/transfer to disneyland, though she was not required to. It was to make sure that the driver was able to find us & also to make sure we were taken to a right restaurant. This extra effort of her really goes extra mile.
All the places that were in the itinerary really to our expectation and as to what is Shanghai – to muslim at least. The prices also reasonable for a private group tour.
Overall visiting Shanghai with your help & guide really made thing better. Thank you.
Dr Nik Azman