Assalamoalikum Hanna,
We reached home safely after our wonderful holiday in China… Thanks in large part to you and your company’s superb organization of our tour.
My personal opinion is:
1. Guides
All the guides, except Vicky in Beijing, were very knowledgeable, helpful and caring. Their local knowledge and flexibility in accommodating our various requests were well appreciated.
2. Hotels and Cruise
All the hotels and cruise accommodations were five stars. The hotels were located centrally. Breakfast which was included in the package was excellent.
3. Transportation and Drivers
Our interactions with the drivers were very limited due to the language barrier. However, all the drivers were courteous, friendly, helpful, presentable and knowledgeable about the roads and routes.
The vehicles were clean, spacious and comfortable. The only issue which we can think of is that the luggage space in all the vehicles was a bit tight. We managed to fit all our bags in them but an extra bag could have created a problem. They were just about perfect for a party of for travellers with one bag each.
4. Food
We understand that the choice of food was greatly limited due to the requirement of it being halal. We did not mind the selection of restaurants. They were all decent. The only problem we had was that during the first couple of days we were presented with set meals, some of which were not suited to our tastes. After that we told the guides to let us make the selection from the menu with the understanding that if we were to cross the meal allowance, we would pay the difference.
The other option we exercised on some occasions was to accept the cash meal allowance and arrange our own meals.
We were satisfied with the above two options as it gave us flexibility.
Overall, we were highly satisfied with your services. We would certainly use your company again as well as recommend it to others.
Thank you and kind regards,
Saeed
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